Job Description

Job Title:

Chief Operating Officer – Real Estate & Property Management (Multi-Family Residential)

Location:

La Palma, CA/ Newport Coast, CA

About the Role:

We are a fast-growing, privately held real estate and franchise company seeking a seasoned, entrepreneurial Chief Operating Officer (COO) to lead operations for our multi-family residential real estate portfolio. This is a strategic executive-level position reporting directly to the Group COO and CEO, with a focus on scaling operations, driving asset performance, and strengthening organizational efficiency. The ideal candidate will bring deep operational expertise in multi-family property management, a results-driven mindset, and the ability to thrive in a fast-paced, family-owned environment. If you are someone who excels at translating vision into operational execution and has a passion for real estate, we would love to connect.

Key Responsibilities:

• Lead and manage multi-family residential operations across California, Texas, and Arizona.
• Build, coach, and retain a high-performing property operations team.
• Collaborate with ownership and senior leadership to develop and execute business strategies aligned with growth objectives.
• Oversee performance management, including occupancy, NOI, rent collections, and resident satisfaction.
• Set and monitor operational KPIs to ensure high efficiency and accountability.
• Partner with Legal, Finance, and HR to ensure regulatory compliance and organizational integrity.
• Guide Regional Managers and site-level teams to achieve weekly, monthly, and quarterly performance benchmarks.
• Drive process improvements, standard operating procedures, and technology adoption (e.g., Yardi).
• Partner with Legal, Finance, and HR to ensure regulatory compliance and organizational integrity.
• Develop and oversee the implementation of operational policies and procedures.
• Maintain strong vendor and partner relationships to enhance service delivery and cost-efficiency.
• Provide regular business updates, dashboards, and performance summaries to the Group COO and CEO.
• Maintain regular visibility across the real estate portfolio by visiting properties to assess operations, engage teams, and ensure alignment with company standards and goals.

What You Bring:

• Minimum of 10 years in operations leadership roles within multi-family residential real estate.
• Demonstrated success in improving occupancy, NOI, tenant retention, and team performance.
• Proven track record of maintaining a 97% occupancy rate.
• Demonstrated experience in driving NOI above 75%.
• Strong understanding of managing evictions and collections.
• Achieving a net growth revenue of 9% year-over-year.
• Achieving above 70% ratio of driving traffic to tours and applications.
• Deep experience managing evictions, rent collections, market comps, and capital projects.
• Strong command of Yardi, Excel, and operational analytics.
• Proven ability to build teams, mentor leaders, and scale operations across markets.
• Entrepreneurial spirit with a high degree of ownership, resilience, and execution.
• Experience navigating fast-paced, founder-led, or family-owned business environments.
• Comprehensive understanding of business functions such as HR, Finance, Marketing, Legal, Accounting, and Operations.
• Demonstrable competency in strategic planning and business development.
• Excellent interpersonal and public speaking skills.
• Aptitude for decision-making and problem-solving.
• Bachelor’s degree required; MBA or relevant graduate education is a plus.

Compensation:

• $150,000 – $250,000, commensurate with experience and qualifications.

Benefits:

• Health, dental, and vision insurance
• Paid Time Off (PTO)
• Entrepreneurial, close-knit work culture

Equal Opportunity Employer Statement:

Friendly Franchisees Corporation (FFC) and Silver Star Real Estate (SSRE) are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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