Job Description

Customer Support Specialist

Are you someone who thrives in a fast-paced, team-oriented environment and enjoys providing exceptional support to both customers and internal teams? We're partnering with a well-established client in Foothill Ranch that is actively seeking a Customer Support Specialist to join their growing team!

In this role, you'll be a key point of contact for customers and vendors, responsible for preparing quotes, writing up jobs, and coordinating with project managers, drivers, and field staff to ensure jobs are scheduled and completed accurately.

What You'll Do:

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  Communicate effectively via phone and email with customers and vendors
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  Prepare quotes and job documentation
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  Coordinate job schedules with project managers, drivers, and field teams
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  Track progress and ensure completion of jobs according to project timelines
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  Support daily operations with strong communication and organizational skills
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  Problem-solve and troubleshoot issues with professionalism and urgency

You'll Succeed in This Role If You:

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  Are confident on the phone and write clear, professional emails
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  Are a quick learner with the ability to grasp complex concepts
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  Enjoy problem-solving and working independently
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  Thrive in a collaborative, team-focused environment
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  Stay composed under pressure and adapt to changing priorities
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  Can maintain a friendly yet professional demeanor with clients and coworkers
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  Are proactive about asking questions and eager to grow your skillset

Qualifications:

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  2+ years of related business or administrative experience
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  College degree or equivalent experience preferred
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  Strong organizational and time-management skills
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  Critical thinking and analytical problem-solving abilities
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  Comfortable researching and applying processes and procedures
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  Tech-savvy and able to quickly learn new systems

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Tags

Work at office, Local area,

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