Job Description

POSITION: General Manager

LOCATION: Element Miami International Airport

About Palm Holdings

Palm Holdings is a third-generation, award-winning, family-owned hotel and real estate group with operations in the U.S., Canada, and the U.K. We specialize in hotel and restaurant development, construction, management, and commercial real estate. Our growing portfolio features leading global brands, including Marriott, Hilton, and IHG.

Headquartered in Toronto, Palm Holdings employs over 1,000 team members worldwide. With offices across North America and Europe, we offer exciting opportunities for hospitality professionals to thrive and grow their careers.

We pride ourselves on delivering exceptional service, creating value for our partners, and fostering a culture of innovation, creativity, and continuous improvement.

Position Overview

We are seeking a passionate and results-driven General Manager to lead our Element Miami International Airport property. This is a key leadership role responsible for driving operational excellence, leading a high-performing team, and cultivating a strong sales and service culture.

As General Manager, you will report to the Vice President of Hotels and oversee all aspects of the hotel’s operations, including financial performance, sales strategy, guest satisfaction, and team development.

Key Responsibilities

• Lead day-to-day hotel operations across all departments including rooms, housekeeping, food & beverage, engineering, and guest services.
• Champion the hotel’s sales and revenue strategy, including the creation and execution of marketing and revenue management plans.
• Develop and manage the annual budget and business plan; continuously monitor performance and adjust strategies as needed.
• Foster a culture of excellence, teamwork, and guest-centric service.
• Oversee recruitment, training, motivation, and retention of hotel staff.
• Ensure compliance with all company policies, brand standards, and local regulations.
• Maintain the highest standards in safety, cleanliness, preventive maintenance, and physical property condition.
• Respond to guest feedback and resolve concerns with professionalism and urgency.
• Conduct regular inspections and audits to ensure service and quality standards are consistently met.

Qualifications & Experience

• Minimum 3 years of experience in a General Manager or Hotel Executive leadership role within a major hotel brand, preferably Marriott.
• Strong understanding of property management systems (Lightspeed), revenue management, budgets, and P&L statements.
• Demonstrated success in improving guest satisfaction scores (GSS), OTA rankings, and quality assurance (QA) scores.
• Hands-on leadership style with a passion for sales, service, and team development.
• Ability to adapt quickly to changing market dynamics and business priorities.

Why Join Us

• Competitive compensation and benefits package
• Access to global employee hotel discounts
• Partner perks including Rogers and Simmons Bedding programs
• Discounts through Perkopolis (e.g. movies, attractions)
• Ongoing training and brand development opportunities
• Career growth potential within a growing, values-driven company

How to Apply

Please submit your resume and cover letter including salary expectations to be considered for this opportunity.

Only qualified candidates will be contacted for the next steps in the selection process. All applications will be handled with confidentiality.

Palm Holdings is an Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Our Core Values

At Palm Holdings, we operate with Authenticity , encourage Boldness , and stay United as one family. These core values define our culture and guide how we interact with each other and with our guests. We are proud of our “home away from home” experience and believe in giving back through sustainability and charitable initiatives.

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