Job Description

Part-Time Contract-To-Hire Customer Service Representative Role

Company Overview:

Big Ass Luxuries was founded by craft-makers and entrepreneurs Trent and Chloe when they noticed a gap in the market for large, natural, aromatic candles at an affordable luxury price point. We specialize in producing large, long-lasting, and aromatic candles using fragrance oils mixed with all-natural, eco-friendly coconut and soy wax. Our brand is built around the philosophy that bigger is better—from our bold designs to our commitment to excellence in every product we create, we aim to make Big Ass Luxuries a globally recognized household name.

Position Summary:

We’re looking for a friendly, detail-oriented, and proactive individual to join our team part-time as a Customer Service Representative. This is an entry-level position ideal for someone eager to gain hands-on experience in a growing, high-end brand environment. You’ll play a key role in delivering an elevated customer experience across all touchpoints — both online and in person — while also supporting the flow of day-to-day operations behind the scenes.

Key Responsibilities:

• Respond promptly and thoughtfully to customer service emails and phone calls as needed
• Greet and assist walk-in customers with warmth and professionalism while managing Shopify POS.
• Print and prepare orders for fulfillment
• Coordinate local pickup orders and in-person appointments, including customer communication and scheduling
• Assist subscription customers with account support and inquiries
• Assist with wholesale orders and account logistics
• Schedule LTL freight pickups for bulk shipments
• Process returns and issue refunds accurately
• Monitor customer reviews and follow up with those who had a less-than-great experience to help make things right
• Assist with participating in trade shows, events, and pop-ups as needed
• May occasionally be asked to support tasks outside of this job description

Requirements:

• Strong organizational skills with excellent attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• 1+ years of experience in a customer-facing or support role
• Passion for the Big Ass Luxuries brand and products
• Valid driver’s license and access to a reliable vehicle

Tools & Platforms We Use:

• Google Workspace (Gmail, Docs, Sheets, etc.)
• Shopify
• ShipStation
• Speedship

Position Details:

• Part-time, in-person role 
• 18 hours per week
• Flexible scheduling is available within business hours
• Located onsite in Dallas, TX
• 3-month contract-to-hire position with potential for long-term growth

About You:

You’re a warm, proactive self-starter who thrives in a fast-paced, customer-focused environment. You bring a mix of professionalism and personality, knowing when to keep things polished and when to bring the charm. You’re organized, reliable, and detail-oriented, but also flexible and quick to adapt when things shift. You’re a clear communicator, a thoughtful problem-solver, and a true team player with a “we before me” mindset. You take initiative, welcome feedback, and are always willing to jump in and help wherever needed. Bonus points if you’re a candle lover — because we’re obsessed.

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